Using Help Desk for Requesting Assistance From Service Provider
If your service provider offers a Help Desk solution integrated with the control panel, then you can use it to report your problems to your provider's technical support staff.
To submit a new problem report to your service provider:
- Click the Help Desk shortcut in the navigation pane.
- Click the
Add New Ticket icon in the Tools group. - Type the ticket subject, select the category the issue is related to, and type in the problem description.
- Click OK.
The ticket is now submitted to the system and sent to your provider. You will be notified by e-mail when the issue is resolved.
To post a new comment or to close a ticket:
- Click the Help Desk shortcut in the navigation pane.
- Locate the ticket you need and click its subject or identification number.
- To close, reopen or post a comment to the ticket, select the operation you would like to perform from the Ticket Event drop-down box, and type a new comment into the New Comment input field if required.
- Click OK to submit.