Previous Topic

Book Contents

Using Help Desk to Request Assistance From Your Provider

If your service provider offers the Help Desk solution integrated with the control panel, then you can use it to report your problems to your provider's technical support staff.

To submit a problem report to your service provider:

  1. Click the Help Desk shortcut in the navigation pane.
  2. Click the Add New Ticket icon in the Tools group.
  3. Type the ticket subject, select the category the issue is related to, and type in the problem description.
  4. Click OK.

The ticket is now submitted to the system and sent to your provider. You will be notified by e-mail when the issue is resolved.

To post a new comment or to close a ticket:

  1. Click the Help Desk shortcut in the navigation pane.
  2. Locate the ticket you need and click its subject or identification number.
  3. To close, reopen or post a comment to the ticket, select the operation you would like to perform from the Ticket Event drop-down box, and type a new comment into the New Comment input field if required.
  4. Click OK to submit.