Initial Settings for the Trouble Ticket System
To use the built-in Trouble Ticket System, you should make some initial settings necessary for the Trouble Ticket System to work:
- Open the Account Director submenu on the Navigation tree and select the Support Manager.
- Click Setup on the Support Manager. submenu. The set of tabs for Trouble Ticket System setup appears.
- Create several ticket categories.
- Create several ticket priorities.
- Create several ticket queues.
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