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Viewing Trouble Tickets in Your Help Desk

To view the problem reports you have in the Help Desk:

  1. Click the Help Desk shortcut in the navigation pane.
  2. To view new problem reports, in the Local Tickets group, click the New icon. To view all reports, click the All icon. To view all opened and not resolved problem reports, click btn tts-tickets-allopened_bg All Opened. To view the tickets the users reopened because they found that their issues were not resolved, click the Reopened icon. To review the closed tickets, click the Closed icon.
  3. The tickets will be listed and the following supplementary information will be displayed:
  4. To see what is inside a ticket, click a ticket id or ticket subject.