Templates
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Templates are predefined responses, which are stored for reuse at any time. Templates can be once defined and stored, and when you come across the same problem/scenario, you can just select it, your reply will be populated with the predefined answer. In some cases where the software settings require templates to be approved by the administrator, you will not be able to use the template you have just added. You may then have to wait for the administrator's approval. Once the administrator approves your template, you or anybody else will be able to use your template.