The support enquiries can be classified under many departments. Each
company can have any number of departments. You can create multi-level
departments, and assign staff(s) to handle the tickets in each
department.You can see the list of departments with bracketted department
code prefixed and bracketted company name suffixed. Select staff from the
drop down list at the top. You can view the department(s) allotted to each
staff in the 'Allotted Departments'. You can select the departments you want
to move and move them with the arrow buttons displayed in the page. You
can use shift or ctrl keys to select multiple items.