Reports
Previous Next



The reports section contains all the reporting facilities of the system. In the 'Ticket Summary' section, you can view the summary of tickets in each of the departments and/or companies in a date range. The 'Staff Summary' contains all the summary details like 'Replies', 'Comments', 'Personal Notes' etc by each staff  in a date range. The 'User Summary' contains the summary of tickets, replies, feedbacks etc by each user. 'Staff Report' consists of tickets assigned, replies, average reply time, average user ratings etc.