Maintenance
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The maintenance section contains facilities to boost the performance of the system. This involves removing old tickets from the database system and storing it in  html format. In the 'Purge tickets' section, you can give a criteria for the tickets to be purged. [Purging is the process of removing the tickets matching the given criteria from the ticket system. You can access these purged tickets from the admin/purgedtickets folder. Based on requirements these tickets could be moved to a different folder, or deleted.]