The reports section contains all the reporting facilities of the system. In the
'Ticket Summary' section, you can view the summary of tickets in each of
the departments and/or companies in a date range. The 'Staff Summary'
contains all the summary details like 'Replies', 'Comments', 'Personal Notes'
etc by each staff in a date range. The 'User Summary' contains the
summary of tickets, replies, feedbacks etc by each user. 'Staff Report'
consists of tickets assigned, replies, average reply time, average user ratings
etc.