Knowledge base
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The most frequently asked questions and the answers to them are stored in the knowledge base. Each department will have a category structure of its own, and the knowledge base entries will be added under the most fitting category. You can view and add entries. KB entries will be added only under the leaf categories.

You can add and view categories in this section. You can create multi-level categories under each department. Thus each department can have a category tree of its own. You can create new categories under a parent category if there are no knowledge base entries below the parent category. That means, you cannot have both categories and knowledge base entries at the same level (under the same parent). Also, you cannot delete a category if you have some knowledge base entries under it.

The knowledge base entries created needs to be approved before they get published to the public. If you are adding the entries, you can approve them in the editing screen itself by checking the 'Approved' checkbox. If you want to reject entries, go to 'Approve Entries' and select the entries and click 'Disapprove All'. To approve in a batch select all the entries and click 'Approve All'.