Viewing Trouble Tickets in Your Help Desk
To check for new tickets from your users, or to view the status of tickets you submitted:
- Click the Help Desk shortcut in the navigation pane. All tickets submitted by you and your customers will be listed and the following supplementary information will be displayed:
- Id: identification number assigned by the system upon submission,
- Ticket Subject: a summary entered by the ticket reporter,
- Ticket Status: new, reopened, closed,
- Reporter Type: a type of control panel user account or an e-mail address the ticket came from - a client, domain administrator, e-mail user with access to control panel, or user submitted a ticket by e-mail,
- Reporter Name: a name of person who submitted the ticket, domain names for tickets submitted by domain owners, or e-mail addresses for tickets submitted by e-mail,
- Modified: the date the ticket was modified - a comment appended, or status changed,
- Category: the category to which the ticket is related.
- To see what is inside a ticket, click a ticket id or ticket subject.