Submitting a Problem Report to Your Service Provider
To submit a new problem report to your service provider:
- Click the Help Desk shortcut in the navigation pane.
- Click Add New Ticket in the Tools group.
- Type the ticket subject, select the category the issue is related to, and type in the problem description.
- Click OK.
The ticket is now submitted to the system and sent to your provider. You will be notified by e-mail when the issue is resolved.