Viewing Trouble Tickets in Your Help Desk

To view the problem reports you have in the Help Desk:

  1. Click the Help Desk shortcut in the navigation pane.
  2. If you need to view the problem reports submitted by users of this server, go to step 4.
  3. If you need to view problem reports submitted to Help Desk on another server you manage using the Master function (as described in the section Using Centralized Access to Your Numerous Plesk Servers), in the Global Help Desk group, click Servers, then select the server you need.
  4. To view new problem reports, in the Local Tickets group, click New. To view all reports, click All. To view all opened and not resolved problem reports, click All Opened. To view the tickets the users reopened because they found that their issues were not resolved, click Reopened. To review the closed tickets, click Closed.
  5. The tickets will be listed and the following supplementary information will be displayed:
  6. To see what is inside a ticket, click a ticket id or ticket subject.