Sitebuilder Services Provisioning
There are two types of sites in Sitebuilder: trial web sites and regular web sites:
- A trial web site is a site with limited functionality. Trial sites cannot be published. They are created for users who use Sitebuilder for the first time. Also trial site has a time life of 30 days. If the trial web site is not transferred into regular web site upon expiration of its time-life this trial site is terminated.
- A regular web site is a site with a full functionality and ready for publishing.
Parallels Business Automation - Standard automatically transfers trial Sitebuilder sites into regular after a customer pays the corresponding order.
Sitebuilder integration with Parallels Business Automation - Standard allows the following scheme for Sitebuilder services provisioning:
- After Sitebuilder Manager is set up and Sitebuilder nodes are registered and synchronized, you can create Sitebuilder service offerings called Plans.
- Plans then can be included in hosting plans to be sold at your HSPstore (hosting plan types the Sitebuilder service can be included are: Virtuozzo Container, Plesk Client, Plesk Domain, Plesk Virtual Node. Sitebuilder services can be included in a hosting plan either during creation or later, under the Sitebuilder tab within a hosting plan properties.
- By design, the Sitebuilder service is always included in a Hosting Plan price. You can only set the fees for additional Sitebuilder sites, over the number included in a Sitebuilder plan. Thus, you can take the Sitebuilder service price into account when setting both setup and recurring fees for the Hosting Plan you want to include Sitebuilder services in.
- When a customer subscribes for a hosting plan with Sitebuilder service, two variants of Sitebuilder site hosting are available:
- If a customer has already passed the Sitebuilder site creation Wizard on one of your registered Sitebuilder nodes, he/she already has a trial Sitebuilder site with the unique code (called site alias) assigned. In this case, when a customer buys hosting with Sitebuilder services, he/she can check the box next to a Sitebuilder service offering, enter a Sitebuilder site alias when subscribing to a hosting plan and assign this Sitebuilder site to his/her subscription. Later, after an order is paid and subscription is activated, a customer can host this Sitebuilder site on his/her Container or Plesk domain.
- If a customer has no Sitebuilder sites by the moment of hosting plan purchase, he/she can check the box next to a Sitebuilder service offering and get a trial Sitebuilder site anyway, without the need for entering a site alias or passing a Sitebuilder Wizard. In this case, a trial and empty Sitebuilder site will be created automatically (the same option is available from Control Panel). The main designation of such empty site is to reserve a site alias for a customer and let customer save time and get Sitebuilder site already on a hosting plan purchase stage. A customer can later pass the Sitebuilder Wizard for this special empty Sitebuilder site.
- A Sitebuilder site remains trial till a customer pays for hosting. After payment is received, a customer Sitebuilder site automatically becomes regular and a customer can host this site on his/her hosting (Container or Plesk domain) and publish it as soon as his/her subscription is activated. If a customer does not pay for hosting, a trial Sitebuilder site keeps remaining trial and if an order is not paid by the date a trial site lifetime expires (30 days after creation), this site is removed.
Notes about Sitebuilder site troubleshooting by a customer:
Only actually existing sites with valid site aliases are shown in Provider Control Center. Corrupted and deleted sites are shown in customer Control Panel and a customer can decide whether to permanently delete such a site.
If a Sitebuilder site creation has failed (for example, due to technical problems on a Sitebuilder node), then the site status (shown in Control Panel only) is Pending and a customer can recreate this site from the Control Panel or delete it and get the refund for the Sitebuilder services.
If a Sitebuilder site becomes not available due to its deletion on a Sitebuilder node, and this is not a customer fault or intention, then the site status (shown in Control Panel only) is Conflicts and a customer can delete the information about this site from Parallels Business Automation - Standard database and get the refund for the Sitebuilder services.
Sitebuilder Installation:
Sitebuilder requires installation on a dedicated physical or virtual node. For Sitebuilder installation instructions, please refer to the Sitebuilder original documentation.
After installation, do the following to setup and configure Sitebuilder Manager:
- Register Sitebuilder node(s), assign logins/passwords and URLs. In case the nodes are to be transferred to Resellers, associate the nodes with them.
- Configure the message to be shown on the Publish screen of the Sitebuilder Wizard on a node. This message must help customers that do not yet have hosting for their Sitebuilder sites to get to your shop and buy hosting compatible with their sites.
- Synchronize nodes, if required. Generally, synchronization is performed automatically after registration, however, if you enable or disable some templates or modules on a node using the native Sitebuilder Administrator Control Panel, you must synchronize a node with Parallels Business Automation - Standard database to make the newly enabled templates or modules available.
- Create Sitebuilder plans and synchronize them to Sitebuilder nodes. In respect to Sitebuilder plans, such synchronization allows you to compare the set of templates/modules declared in a plan with an actual set of templates/modules available on each of Sitebuilder nodes registered in Parallels Business Automation - Standard. After such synchronization, you can see the match between plans and nodes and can decide upon the templates/modules that miss on nodes to provide services declared in plans.
- Go to Provider Control Center - Billing Director - Product Manager - Hosting Plans and associate Sitebuilder with hosting plans as follows:
- Click on a hosting plan.
- Click on the Sitebuilder tab.
- Under the Sitebuilder tab, click the Edit button.
- Check the Sitebuilder enabled box to enable Sitebuilder services for the selected hosting plan.
- Select a Sitebuilder plan to be included into the hosting plan.
- Click the Save button to confirm or the Cancel button to return to the previous menu.
Note: If a reseller clones a Provider's plan, Sitebuilder settings for this hosting plan are reset to default (not enabled by default).
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