### Increasing Accounts Balance by Online Payment or Bank Transfer

The Parallels Business Automation - Standard Control Panel provides an opportunity for your customers to enter abstract online payments, which can be kept for future payments in case there are no unpaid documents on a customer account at the moment. Customers can enter such payments to apply them in future to invoices or renewal orders or to pay some document in part (for example a renewal order). If any unpaid documents exist, such payment will be automatically applied to these documents, one-by-one, till a payment amount is used up or all documents are paid.

All the online payments entered in such a manner result in creation of a specific financial document visible from the Control Center only - a Payment Request that can be found in the Billing Director - Receivable - Documents - Payment Requests.

Depending on the Payment Processing settings (whether online payments require manual approval to be processed or are processed automatically), the newly entered Payment Requests stay in the Open state awaiting for manual approval or being processed immediately and then become Completed and followed by the corresponding Online Payment put on a relevant Account balance.

To approve a Payment Request manually, go to the Commerce Director > Online Payments > Documents, (if a payment was by a credit card) or to Commerce Director > Bank Transfers > Documents (if a payment was by a bark transfer) and look in the Documents for Approval queue. Open the needed document and approve its further processing. A credit card payment request will become an online payment and a bank transfer payment request will become an online payment.

In case a Provider or Reseller do not want to allow a transaction at all, any Payment Request in the Open state can be terminated. To this effect, click on the Payment Request ID to open a document details and then click the Terminate button. Please note that the terminated Payment request cannot be re-processed.

The processed Payment Requests can be refunded. The Refund button appears on a Payment Request details screen after the document is approved and processed.

If needed, such an arbitrary payment can be entered for an account from the Control Center, by a Provider (or Reseller) staff member. To this effect, a Payment Request should be entered, and in this case, without respect to Payment Processing settings, a Payment Request is processed immediately.

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