### Terminating Subscriptions on Customer Request

Customers can send subscription termination requests from Control Panel. A customer can click the Request Termination button at a subscription details screen and a corresponding request will appear in Provider or Reseller Control Center, under Subscription Manager > Termination Requests.

Please do not mix subscription termination requests with subscription termination. Termination request only allows scheduling subscription termination and issuing a termination invoice of an arbitrary amount.

The list of termination requests displays the following:

- ID - a termination request numerical identifier automatically assigned in Parallels Business Automation - Standard.
- Subscription name. The name a subscription is referred to in Parallels Business Automation - Standard. For example, for miscellaneous subscriptions - a corresponding hosting plan name, for Plesk client subscriptions account name, for other subscriptions domain name, etc.
- Hosting Plan. The name of a hosting plan a subscription is based on.
- Account Name. The name of an account that owns a subscription.
- Requested Date. The subscription termination date requested by a customer.
- Status. A termination request current status, can be one of the following:
  - Open. A subscription termination is not scheduled yet. If a provider or s reseller does not process a request and schedule termination, a corresponding subscription remains active till expiration date. For open requests it is possible to schedule subscription termination or cancel a request.
  - Scheduled. A request has been processed and subscription termination is scheduled. In this status a request can be reopened or cancelled.
  - Cancelled. A request has been rejected. Cancelled requests cannot be reopened or scheduled for subscription termination.

To process a non-cancelled subscription termination request:

1. Click on the subscription name or request ID.

- To issue an invoice for subscription termination:
  - Click on the Create Invoice link next to the Termination Fee field.
  - If you have already issued an invoice for early subscription termination, you can see this invoice total instead of the Create Invoice link. The screen form for a new invoice is the same as for any other new invoice you add from Billing Director > Receivable. To enter a credit invoice, enter a negative amount. To view an invoice details or process it, click on an invoice amount.
- To schedule subscription termination, click the Schedule Termination button:
  - Select the subscription termination date. To set the current date, click the Now button.
  - Click the Save button.

Important notes about a subscription termination time:

A subscription is kept alive up to the end of a termination day. In other words, a subscription termination scheduled for the current date is performed during the time interval between 12 p.m this day and 1 a.m. next day. After this, a subscription is moved to the Termination Queue under the Subscription Manager. To cancel subscription termination, reopen a termination request.

Parallels Business Automation - Standard is bound to GMT. Thus, the subscription termination task is invoked by GMT as well. Since tasks are invoked every hour, a subscription termination is performed during the first hour of a day after the termination date, i.e., between 0 a.m. and 1 a.m. by GMT. An individual time zone set for a registered person does not affect this schedule. Thus, if Provider resides, for example, in the GMT+8 time zone, then subscriptions will be terminated between 8 a.m. and 9 a.m. by local time the day after the termination date. Please take this into account while managing subscription termination requests.

To reopen a scheduled subscription termination request:

- Click the Re-Open Request button on a request screen.

A termination request details display the following:

- ID - a termination request numerical identifier automatically assigned in Parallels Business Automation - Standard.
- Account. The name of an account that owns a subscription.
- Subscription. The name a subscription is referred to in Parallels Business Automation - Standard. For example, for miscellaneous subscriptions - a corresponding hosting plan name, for Plesk client subscriptions account name, for other subscriptions domain name, etc. To view a subscription details, click on its name.
- Hosting Plan. The name of a hosting plan a subscription is based on.
- Subscription Start Date. The subscription period start date.
- Subscription End Date. The subscription period end date.
- Requested Date. The subscription termination date requested by a customer.
- Request Created. The date a customer has created a subscription termination request.
- Termination Date. This field appears for scheduled requests. The subscription termination date scheduled manually by provider or reseller is shown here.
- Termination Fee. If you have not issued an invoice for subscription termination, the Create Invoice link at this field allows you to do this. If you have already issued an invoice, you can see this invoice total amount in this field.
- Termination Reason. A customer comment explaining why he/she wishes to terminate a subscription.
- Added by. The name of the person (user) registered for a customer account who have added a termination request.

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