## Viewing and Immediately Operating Receivables

Your hosting company balance is the sum of all your customers and resellers account balances. A customer or a reseller account balance is calculated as a total sum of all payments and credit adjustments with a total amount of Invoices, Orders, and Debit Adjustments deducted.

Positive account balance means that an account owner has a certain overpayment, so Provider owes services (or money) to a customer. Negative account balance means that a customer or a reseller owes money to Provider. Zero account balance means that neither Provider, nor a customer do not owe money to each other.

Your hosting company balance does not reflect your earnings. It just shows whether your customers owe money to you or you owe money to your customers. Your actual revenue is shown in Billing Reports.

To view the total balance, select Receivable from the Billing Director submenu and then click Balance on the Receivable submenu.

The balance information is grouped under the three tabs:

- Total Receivable shows the following:
  - Total balance. The sum of all your customers and resellers account balances
  - Accounts total balance. The sum of all customer accounts balances.
  - Reseller's total balance. The sum of all reseller accounts balances
- Balance per Account. All customer accounts listing with balance shown for each account.
- Balance per Reseller. All reseller accounts listing with balance shown for each account.

When you are browsing an account profile, you can view balance under the Financial Info tab. You can adjust accounts balance by entering credit adjustments or credit invoices (increase) or debit adjustments (decrease).

To view receivables, go to the Billing Director - Receivable - Documents. For your convenience, documents are grouped into separate lists, by types:

- Orders - the documents that include information about Hosting Plans or additional services ordered by customers. Orders are generated automatically, either when a subscription renewal is needed (for an automated renewal the special settings can be configured for a subscription) or after a customer places an order in an online store or in the Control Panel Upgrade Center.
- Invoices - invoices are generated automatically after paying the corresponding Orders, or manually. Manual creation of invoices is possible in two cases:
  - When a Provider creates an Abstract Invoice that is not bound to any order, for example to charge a customer for some additional services.
  - When a Provider creates a so-called Credit Invoice that allows increasing a customer account balance by refunding customer previous payments with explicit specification of services that were refunded or discounted. Credit invoices work in the same way as credit adjustments, but are accounted in billing reports and have the same numeration (IDs) as all the other invoices. Credit invoices balance is always a negative value since credit invoices are typically issued for refunds, though credit invoices increases accounts balance.
- Payments - off-line and online payments for hosting services. An Order can be paid by several payments;
- Adjustments - adjustments are used for Accounts' balance adjustment. For example, Credit Adjustment is applied if a customer was overcharged (to increase the Account balance), and Debit Adjustment is applied if a customer ordered additional services (increase the billed sum and decrease Account balance).
- Payment Requests - requests from customers that want to put some amount on their account balance, without respect to existence of any unpaid documents. Payment Requests allow customers to enter a credit card or a bank account payment that can be used in future. For a payment to be added, a Payment Request must be manually approved by Provider. Having been approved, a credit card payment request originates a new online payment and a bank account payment request originates an offline payment.

On each document details page you can download its PDF printable version by clicking on the Download PDF button.

Orders and Invoices can be paid both offline and online, both manually from the Provider Control Center and by a customer (by a credit card or a bank account) from the Control Panel.

The documents intended to be paid by credit cards or bank accounts call for specific processing and thus, they are not only enlisted in the list of all receivables, but also grouped separately, in the Commerce Director -Online Payments or Bank Transfers lists under the Commerce Director.

In This Section Processing Offline Payments and Changing Payment Method Increasing Accounts Balance by Online Payment or Bank Transfer Editing Orders and Invoices Issuing Invoices Manually Reopening Cutoff Invoices

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