##### Posting Trouble Tickets for Customers

To post a trouble ticket:

1. Open the Account Director submenu on the Navigation tree and select the Support Manager.
2. Click Trouble Tickets on the Support Manager submenu. The list of trouble tickets appears on the screen.
3. In Provider Control Center: Select the To Provider tab. In Reseller Control Center - select the From Customers tab. The list of tiskets posted by customers appears.
4. Click the New Ticket button.
5. Fill the form that appears:
   1. Type the short description (in few words) of the problem in the Subject field;
   2. Select the trouble ticket category from the Category drop-down menu;
   3. To facilitate the problem solution, you can type the numerical ID of the screen (the five numbers at the top-right corner of each screen of the Parallels Business Automation - Standard tools).
   4. Type the ID and name of the account you want to post the ticket for into the Account fields (the first one to the left is for account ID and the field to the right is for account name) or click the Select button and select the account from the list that appears in the popup window.
   5. Type the detailed description of the problem in the Problem description textbox.
6. Click the Update button.

After a trouble ticket is created, you can assign a ticket watcher.

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