## Managing Arbitrary Online Payments

The HSPcomplete Control Panel provides an opportunity for your customers to enter abstract online payments, which are not bound to any of unpaid documents existing for a customer account, - a payment can be of an arbitrary amount. Customers can enter such payments to apply them in future to invoices or renewal orders or to pay some document in part (for example a renewal order).

All the online payments entered in such a manner result in creation of a specific financial document visible from the Control Center only - a Payment Request that can be found in the Billing Director - Receivable - Documents - Payment Requests.

Depending on the Payment Processing settings (whether online payments require manual approval to be processed or are processed automatically), the newly entered Payment Requests stay in the Open state awaiting for manual approval or being processed immediately and then become Completed and followed by the corresponding Online Payment put on a relevant Account balance.

To approve a Payment Request manually, go to the Credit Card Processing (if a payment was by a credit card) or to Bank Transfer Processing (if a payment was by a bark transfer) and look in the Documents for Approval queue.

In case a Provider or Reseller do not want to allow a transaction at all, any Payment Request in the Open state can be terminated. To this effect, click on the Payment Request ID to open a document details and then click the Terminate button. Please note that the terminated Payment request cannot be re-processed.

The processed Payment Requests can be refunded. The Refund button appears on a Payment Request details screen after the document is approved and processed.

If needed, such an arbitrary payment can be entered for an account from the Control Center, by a Provider (or Reseller) staff member. To this effect, a Payment Request should be entered, and in this case, without respect to Payment Processing settings, a Payment Request is being processed immediately.

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