# Managing Accounts

There are three basic types of accounts:

- Provider account - the only one account of Parallels Business Automation - Standard installation owner - provider. Provider account always has the numerical identifier (ID) of 1. Registered users associated with Provider account are called staff members. If a staff member has a Role assigned in the provider account (which gives a particular access permissions to Provider Control Center tools) this user can log in to the Provider Control Center. Provider account profile can be edited from Provider Control Center > top menu item (account name). Click on the account name and select the Company Profile tab or Contacts tab.
- Reseller accounts - an accounts for provider clients that re-sell provider services. Registered users that are associated with reseller account and have a Role assigned in a reseller account are called reseller staff members and can log in to the Reseller Control Center with access permissions defined by a Role assigned. Reseller Accounts are managed under Account Director > Reseller Manager > Resellers.
- Customer Accounts - an accounts for provider or Reseller customers. Registered users that are associated with customer accounts and have Role assigned in a customer account can log in to the Control Panel. Customer accounts are managed using Account Director > Customer Manager > Customers. Customer accounts can be of the two types:
  - Personal Accounts are created for personal customers. Such Accounts hold customer personal info, billing settings, and contacts.
  - Business Accounts are created for companies. Such Accounts hold special contact information (special Administrative, Billing, and Technical contacts) in addition to all data included in personal Accounts.

Users are registered using the Configuration Director > Security Manager.

Roles for account users can be assigned in the Configuration Director - Security Manager - Setup.

Under the Account Director you can also manage customers' subscriptions and configure the built-in trouble ticket system or switch to one of the external helpdesks integrated with Parallels Business Automation - Standard.

Users

Users are registered persons. Staff members are users registered within the Provider or Reseller Account. A user can be assigned to only one account.

User Roles

Roles keep the set of pre-defined access permissions. Roles are assigned to users within Accounts.

Permissions

Permissions are assigned per Role, not per individual user.

In This Chapter Creating Accounts Entering User Agreement Adjusting Customer Account Properties Changing Account Type from Personal to Business and Conversely Assigning a Tax Zone Granting a Discount Adjusting Account Balance Viewing Account Billing History Managing the Set of Events a Customer Receives E-Mail Notifications Managing Account Contacts by Versions Changing a Customer Billing Day

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