## Your Account/Receivable

Receivables

To view receivables, go to the Billing Director - Receivable - Documents. At your convenience, documents are grouped into separate lists, by types:

- Orders - the documents that include information about Hosting Plans or additional services ordered by customers. Orders are generated automatically, after a customer places order in online store or in the Control Panel Upgrade Center zone.
- Payments - off-line and online payments for hosting services. An Order can be paid by several payments;
- Invoices - invoices are generated automatically after placing Orders. Invoices can be paid by parts;
- Adjustments - adjustments are used for Accounts' balance adjustment. For example, Credit Adjustment is applied if a customer was overcharged (to increase the Account balance), and Debit Adjustment is applied if a customer ordered additional services (increase the billed sum and decrease Account balance).

Orders and Invoices can be paid both offline and online, both manually from the Provider Control Center and by a customer, online only from the Control Panel.

Orders intended to be paid by a credit cards and renewal orders that are subject to recurring billing are grouped separately.

Balance

Balance reflects the current funds disposed on Provider or Customers' Accounts. Balance is calculated on the basis of Invoices, Payments (online and off-line ones), and Adjustments (debit and credit ones). Two kinds of balance are calculated for all Accounts except Provider's one:

- Balance. Calculated on the basis of existing financial documents;
- Instant balance. Calculated hourly on the basis of actual state of affairs without respect to existing financial documents. May include resource overusage charges.

You can view the accounts balance under the Financial Info tab of an account profile. You can adjust accounts balance by entering credit or debit adjustments

And your HSP company balance is shown in the Billing Director - Receivable - Balance.

Billing Reports

Billing Manager provides detailed account/receivable reports and allows listing Accounts in debt, Invoices (paid unpaid, past due, etc.), income forecast.