## Managing Resold Subscriptions

All subscriptions created for resellers and resellers' customers can be viewed and managed from Provider Control Center > Account Director > Subscription Manager > Resold Subscriptions.

The list of subscriptions displays the following:

- ID. A subscription numerical identifier assigned automatically or - this setting is available for Provider only - in accordance with the subscription starting ID set manually.
- Subscription name. The Container or dedicated server hostname or domain name for Plesk subscription, or just domain name for domain-registration subscriptions.

  Note: Miscellaneous subscriptions provide custom and non-hosting services like additional support etc, so there cannot be any hostnames in this case. Thus, in order not to leave blank cells for miscellaneous subscription types in the Subscription name column the name of hosting plan a subscription is based upon is shown. The link in this column leads not to a hosting plan settings, but to the subscription properties, similarly to the other subscription types.

- Hosting Plan Type. The type of hosting provided by a hosting plan a subscription is based upon (Dedicated, Virtuozzo Container, Plesk Client, etc.). You can filter the list of subscriptions down to the particular hosting type.
- Hosting Plan. The name of a hosting plan a subscription is based upon.
- Account Name. The name of an account owning a subscription.
- Status. Subscription current status. A subscription statuses are changed automatically and depend on the services provisioning:
  - Pending - An Order was paid, appropriate Invoice was generated. Services were not provided in full scale, for certain reasons. You should process an order manually (click the Process Order button on the order details screen) to retry services provisioning.
  - Active - An Order was paid, an Invoice was generated. Ordered services were provided;
  - On Hold - all operations in respect to a subscription are temporarily suspended. A Subscription can be brought into 'On Hold' status automatically, for example in the case if renewal Order was not paid and in rare cases, if a customer Account was brought into 'On Hold' state;
  - Graced - A subscription had expired, and a renewal Order was not paid yet. However before a a subscription will be deleted, a customer may be granted with some additional time called grace period (e.g., several days) to pay an order and renew a subscription. The grace period duration can be defined in Credit Terms. A customer or a provider can upgrade a graced subscription to another hosting plan in the same way as for an active subscriptions.
  - Expired - A subscription had expired. However in this case, the grace period can be restarted by Provider.
  - Deleted - all operations in respect to a Subscription are impossible. To delete a subscription, click the Terminate button at Subscription General Settings.
  - Terminating - this status occurs in case the delayed subscription termination (termination period) is configured. Termination period is set in Credit Terms and defines how long the expired subscription or a subscription that have been manually terminated by provider or reseller stays in database.
- Start Date. The starting day of a subscription period.
- End Date. The last date of subscription period.

Trial. Whether the services included in a subscription are provided for free during the trial period, or not: green tick in this column means that a subscription is trial, red cross - non-trial. The trial period can be set per hosting plan (for all hosting types excluding dedicated hosting and Plesk server in Container). Provider can create the special trial-only hosting plans.

Similarly to a provider customers' subscriptions, resold subscriptions are grouped by tabs into the common list (All Subscriptions), subscriptions in the 'Pending' status (Pending Subscriptions), subscriptions in the 'On Hold' status (Subscriptions On Hold), subscriptions in the 'Graced' and 'Expired' status (Graced&Expired), and subscription in the 'Terminating' status (Termination Queue). The number of subscriptions in each list is shown at each tab in the brackets.

To view a subscription details or manage it, click on a subscription ID or name. Depending on a subscription type (Container, Plesk, Miscellaneous, etc.), the set of tabs that compose a subscription details, varies.

Provider can change a resold subscription configuration only in respect to its general configuration and domain assignment, because resources configuration, system parameters (for Container and Plesk subscriptions), custom attributes are subject to a hosting plan owned by a reseller, and Provider cannot change reseller's hosting plans.

Thus, the following parameters of a resold subscription can be changed:

General Settings:

View mode:

- Change Account. Change account into any of provider customer or reseller customer or reseller account.
- For subscriptions in the 'Active' status: Put on Hold. Change a subscription status into 'On Hold'.
- For subscriptions in the 'On Hold' status: Activate. Change a subscription status into 'Active'.
- Change Hosting Plan. Change hosting plan into one of the reseller active hosting plans.
- Change End date. Change subscription end date.
- If a renewal order is not generated: Generate renewal order - issue a renewal order in the same way as this is done for provider customers' subscriptions. If a renewal order is already issued, it is possible to apply payments to an order or process it.
- For Virtuozzo Container subscription types: Synchronize Container - synchronize a Container parameters with subscription terms.
- Send Invitation. Initiate sending an e-mail notification about a subscription creation to a subscription administrator.
- Terminate. Terminate a subscription, which results in changing a subscription status into 'Terminating' and placing a subscription into a Termination queue tab within resold subscriptions.
- Click the Edit button and: change a subscription name, adjust the next billing period, set the custom subscription fee (applied only to a hosting plan subscription fees, and not to additional resources or applications purchased), change settings of automated renewal order generation.

Domains

- Select a domain and manage it:
  - Reassign a domain to another subscription.
  - Enable/disable DNS hosting.
  - Edit domain zone.
  - View list of subscriptions that contribute into a domain zone file (also known as DNS Records Suppliers). View default records assigned to a subscription by means of DNS template (specified in a hosting plan a subscription is based on), restore default DNS records from DNS template, enable/disable a DNS Record Supplier for a domain, synchronize a zone file with a DNS Record Supplier.

Orders

- Manage orders placed for a subscription. Pay orders, generate renewal order, adjust renewal orders generation settings, cancel open or pending orders.

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