### Understanding the Orders Processing

A Credit Card saved in Parallels Business Automation - Standard should be 'Enabled' otherwise Parallels Business Automation - Standard will not offer it for online payments in HSPstore or Control Panel. For recurring processing of renewal Orders (so that you can find them in the list of pending documents), a credit card should be in the 'OK' status and marked both as 'Enabled' and 'Use for recurring billing'.

Note: The only one credit card can be marked as 'Use for recurring billing'; this is the system default. Thus, if a customer has several credit cards saved, then Parallels Business Automation - Standard will examine them all, find the card to be used for recurring billing, attach it to a renewal Order, and place the document to the 'Pending' list until either HSP staff member will process it or the moment of automated processing will come.

To view the list of documents intended to be paid by credit cards and scheduled for processing (or already processed):

Open the Commerce Director submenu on the Navigation tree and select Online Payments - Documents.

The list of documents displays the following:

- ID. The numerical identifier assigned to a document in Parallels Business Automation - Standard either automatically or starting from the manually set starting ID. Click on ID to drill to a document details.
- Type. The type of financial document (Order or Invoice). Click on the document type to drill to its details.
- Account Name. The name of the account a document is issued for.
- Balance. The unpaid part of a document total amount.
- Total. A document total amount.
- Document Date. The date and time a document was issued.
- Payment Method. The number of a credit card or a bank account (hidden in this list except for several last digits) used to pay a document.
- Plug-in. The name of payment plug-in selected by a customer at HSPstore to process an online payment.
- On Hold. Green tick in this column means that the payment process is suspended (put on hold), and the red cross means that the payment is in the normal processing or already processed.
- Pay As. The security mode of a document payment:
  - New - the normal procedure of payment, which is applied to all new orders. Such a procedure includes all the checks in accordance with settings made to the Payment Processing in the Billing Manager.
  - Recurring - the shortened and more "trusted" payment mode used for renewal orders using the special credit card marked as "Use for recurring billing". Less checks, less formalities.

    Note: If Provider or Reseller changes payment method then the recurring payment mode is cancelled and the normal strict payment procedure starts.

- Charge Status. This column shows the current state of transaction:
  - Charged. The required amount was withdrawn from a credit card.
  - Not Charged. The required amount is not yet withdrawn from a credit card.
  - Auth Call. 'Auth Call' means that the additional confirmation by phone is required to finish a transaction.

All Orders grouped into the nine lists:

- All Documents. This is the general list of all documents that were placed in at least one list of mentioned below.
- Documents for Approval. New Orders are placed here. Here you can approve an Order processing (i.e., allow transaction). In the case if an Order is already charged (automatic transaction allowed at HSPstore General Settings), the approved Order will be processed (Subscription will be created), and an Order will move to the list of processed documents.
- Documents On Hold. The list of Orders that were temporarily put ahead (e.g., till a customer confirms the Order).
- Pending Documents. Both new and renewal Orders can be found here. This is the list of approved Orders scheduled for performing transaction. Orders can be processed both automatically (once a day) or manually, by HSP staff member. Pending documents can be temporarily disabled (for example to check a credit card, or for some other reasons). After transaction performed, depending on the payment PlugIn response, an Order can be placed either in Waiting for AuthCall list or in Waiting For Document Processing list.
- Waiting for AuthCall. Together with 'Approve' and 'Decline' responses, a payment gateway may return 'AuthCall' response. Possible appearance of the latter response depends upon your personal arrangements with processing center. In Parallels Business Automation - Standard, the Authorize.Net Plug-in supports this. Parallels Business Automation - Standard Dummy payment Plug-in (that can be used for trial purposes) can be directly set to 'Always Auth Call' as a transaction-result response, so you can try, how it will work (in this case, you can submit an arbitrary authorization code). In general, 'Auth Call' means that to finish a transaction, you need to look in Order details, found the Authorization code, call to a processing center, submit this authorization code, and obtain another authorization code from processing center. After this, you should submit the authorization code obtained from processing center to a special field in Order properties. In this case, a transaction will be finished, and an Order will be placed in Waiting for Document Processing list.
- Waiting for Capture. The transaction for such Orders was started, the needed amount was reserved, but the funds capture calls for authorization, the Orders can be placed into this list if the automated funds capture is disabled a transaction is performed by the scheme Preauth-Capture. 'Preauth' - the amount was reserved and the transaction was suspended till authorization, 'Capture' - the transaction was authorized and the reserved amount was withdrawn.
- Waiting For Document Processing. Charged Orders, but without appropriate Subscription created are placed here. Here you can process an Order, i.e., create a Subscription in accordance with Hosting Plan ordered by a customer.
- Processed Documents. Processed Orders, i.e., appropriate Subscription was created, services provided to a customer.

Note: All charged Orders, except the processed ones (from the Processed list) can either be refunded and left in the Open status or refunded and cancelled at the same time.

Renewal Orders are not subject to HSPstore settings since they are considered as internal Parallels Business Automation - Standard documents. Processing of such Orders depends upon the credit cards processing settings. Renewal Orders are always placed in the Pending list. After this, if the secure key exists in Parallels Business Automation - Standard, and recurring billing is enabled in 'Human-supervised' mode, then your staff member, can process this Order; or if recurring billing is enabled in 'Automated' mode then all pending Orders will be automatically processed once a day. Only 'AuthCall' response received from payment gateway can hold out a renewal Order. In this case, a renewal Order will be placed in Waiting for AuthCall list, and after authorization code is submitted, an Order moves in Processed Documents list.

In This Section If Both Payment Processing and Subscription Creation Require Manual Approval If Payment Processing Performed Automatically, but Subscription Creation Requires Manual Approval

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