### Sending Mass Mail

Using the Mass Mailer you can send the massive e-mail notifications to your resellers and customers.

Note: If needed, you can re-send the mass mail (see below in this section).

To send a mass mail:

1. Select Marketing Director - Announcement Manager - Mass Mailer The list of all mass mails (if any) appears on the screen.
2. Click the Add Mass Mail button. The Add Mass Mail form appears on the screen.
3. Fill the form:
   1. By default, the mass mail is addressed to absolutely all accounts. However, you can narrow the mass mail distribution down to the accounts hosted at particular Hardware Nodes, subscribed to particular Hosting Plans, or just particular accounts.

      For example, to select accounts hosted at particular Hardware Nodes, set the option button to Selected hardware nodes, click the Add button next to the menu below this option and chose one or more hardware Nodes from the list that appears in the pop-up window. After Hardware Nodes are selected, set the option button either to the Selected accounts (and select accounts as this described above for Hardware Nodes) or to All accounts and chose the account(s) type(s): Resellers, Customers, Resellers' Customers, etc. In addition, you can check the Including accounts on hold box to send the message to the selected contact e-mail addresses of the accounts that are in the "On Hold" status.

4. Click the Next button.
5. Fill the form that appears on the screen:
   1. Select the accounts' contact e-mail addresses to sent the message (check the box next to one or more variants):

      Administrative contact. Select this option to send the message to the Accounts Administrative contact e-mail.

      Billing contact. Select this option to send the message to the Accounts Billing contact e-mail.

      Technical contact. Select this option to send the message to the Accounts Technical contact e-mail

   2. Type the message subject into the Subject field.
   3. Type the message itself (just text, HTML is not allowed) into the Message body field. In the message body you can use placeholders enlisted below the Message body field.

   The built-in WYSIWYG editor provides the wide set of tools for text formatting and design, print preview, drawing toolbar.

   For e-mail messages and print forms texts, you can select a message content type (HTML or text). To convert a message into text format before sending, set the Message content type to Text.

   After this, you can:

   - Enter any content.
   - Edit formatting: Select the text and click the B (Bold), I (Italic), or U (Underline) buttons to change text formatting or apply another font for selection.
   - Use drawings and tables, insert images.

     Enter hyperlinks and more (please use the tooltips provided for each of the Editor option).

6. Click the Save button. The Parallels Business Automation - Standard starts sending messages. The list of all mass mails appears on the screen.

The list of mass mails displays the following:

- ID. The mass mail numeric identifier assigned automatically to mass mail (used just for reference).
- Subject. The contents of the message "Subject" field.
- Started. The date and time the mass mailer had started sending messages.
- Finished. The date and time the mass mailer had finished sending messages.
- Status. The status of mass mail task:
  - Scheduled. The mass mail task was scheduled for execution. You can click the Refresh button to see the actual status of the task.
  - Running. The mass mail task was started and is executing. You can click the Refresh button to see the actual status of the task.
  - Completed. The mass mail task was successfully finished.

To re-send a mass mail:

1. Open the System Director submenu on the Navigation tree and select the Support Manager.
2. Select Mass Mailer on the Support Manager submenu. The list of all mass mails (if any) appears on the screen.
3. Select the mass mail you want to re-send by clicking on mass mail subject or ID.
4. Click the Resend button below the mass mail details that appear on the screen.

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