## Renewing Subscriptions

It is not possible for your customer to subscribe for a year and pay each month, for example. When a customer purchases a hosting plan, he (or she) prepays for a certain subscription period. When subscription period expires in a few days, and the renewal order is still absent, a customer receives an e-mail notification.

You can determine, how many notifications will be sent to a customer (you can set up to 20 different notification periods i.e., the periods of time before subscription expiration date when a customer receives a notification). This can be done by customizing the Credit Terms associated with customer Account.

Your customers can make the renewal settings for their subscriptions via the Control Panel. But a customer may yet miss the subscription expiration date. To avoid the undesirable termination of a subscription, you can enable the automated creation of the renewal order. Moreover, if needed, you can create the renewal order at any moment.

Note: Your customers can have several accounts and several subscriptions registered for each account. You can view all the subscriptions registered for a given account by selecting the Account Director - Customer Manager - Customers - and then select an account. Click the Subscriptions tab among the account properties. And you can view the list of all subscriptions existing in your Parallels Business Automation - Standard system in the Subscription Manager -> Subscriptions.

In respect to renewing a subscription, you have two main options:

- Enable the automated generation of a renewal order. In this case, the renewal order will be generated before the subscription expiration date, in accordance with the renewal order period defined in the credit terms and for the subscription period and fee defined by you in the subscription renewal settings. To adjust a subscription renewal settings, click the Edit button on a subscription properties screen.
- Generate a renewal order manually. And in this case, you can do one of the following:
  - Generate the renewal order in accordance with the existing subscription period, i.e., just repeat the previous order (period and price).
  - Generate the renewal order for another pre-defined subscription period. To this effect, you should click the Generate Renewal Order button and select one of the pre-defined subscription periods, which are currently available for the Hosting Plan a given subscription was created.
  - Generate the renewal order for the custom period at the pro-rated price calculated for the pre-defined subscription period selected. In this case, you should click the Generate Renewal Order button, select one of the pre-defined subscription periods as this described above and select the custom date of subscription expiration.

In This Section Adjusting Subscription Renewal Settings Generating Subscription Renewal Order Manually Customizing Subscription-Renewal Notification Periods

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