##### Managing Trouble Ticket Priorities

Create several ticket priorities (initially, each ticket receives a default priority, and you can change the ticket priority at your consideration):

1. Select the Priorities tab. The Priorities list (empty) appears on the screen.
2. Click the Add Priority button. The Add Priority form appears on the screen.
3. Fill the form:
   1. Type the Priority name in the Title field (like "High" or "Low", etc.);
   2. You can mark the Enabled checkbox to be able to assign this priority to tickets.
   3. You can assign one or more default watchers for trouble tickets belonging to a category, queue, or having a given priority. The burden of a trouble ticket watcher is simple: when a trouble ticket is created and later, every time a ticket status changes, the corresponding notification is sent to a watcher e-mail. You can assign one of your staff members (all of them have e-mail addresses in Parallels Business Automation - Standard and thus, notifications will be sent to staff members contact e-mails) or specify one or more e-mail addresses (maybe internal) to send notifications about a trouble ticket status. To assign a watcher among your staff members, select a staff member name from the Staff Members menu (to select a staff member click on his/her name) and then click the >> button to move the name(s) selected to the Assigned Staff Members menu. To assign some additional e-mail addresses to send trouble ticket status reports, type e-mail addresses into the Set watchers one per line field (one per line, as the field name tells).
4. Click the Save button.
5. Repeat the steps 2 - 4 to create as many priorities as you need.

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