## Managing Events

Parallels Business Automation - Standard provides an opportunity of tracking particular events that happen within the system and configure actions to be performed in connection with each event including both e-mail and Instant Messaging (SMS) notifications and other actions (including scripts execution).

The tools for events management are grouped under the Configuration Director - Event Manager.

The Event Manager submenu provides the following options:

- Event Log. All events (from the set of events tracked in Parallels Business Automation - Standard) happened. Here you can view the events listing, look at a particular event details, know out a subscription an event is connected with, and, since the Parallels Business Automation - Standard allows attaching different actions to each event replay an action that already was performed when an event have happened.

  The list of logged events displays the following:

  - ID. Event type numerical identifier assigned automatically in Parallels Business Automation - Standard.
  - Object. The type and unique ID of an object involved in the event.
  - Event type. The event name, which shortly describes the event point.

    Note: You can narrow the list of events down to specific event type or object type events or those having a particular status using the filter option. You can also search the event by its unique object ID.

  - Completed. This is the date of the event completion.
  - Status. The status of the event (processing or completed).
- Actions. The list of all actions that can be attached to events.
- Events. The list of events tracked by Parallels Business Automation - Standard with the ability of attaching actions to these events.
- Instant Messaging. Here you can configure such actions as SMS notifications to be attached to different events. You can configure the instant messaging plug-in and specify mobile phone numbers to send notifications.
- Notification Settings. Here you can enable or disable sending financial notifications to your customers.

For the fresh Parallels Business Automation - Standard installation, you have the list of Events with default Action (and e-mail notification) assigned to each Event. You can customize default Actions or add new ones. SMS notifications can be configured separately in order to send SMS messages to HSPc and their staff members mobile phones.

Selecting Different Events for Different Types of Objects

In addition, it is possible to set a specific action for a particular object type involved in an event. For example, in respect to events that happen with subscriptions (e.g., a subscription period has ended, or a subscription was created), you can set a special action for each type of subscription (dedicated, Plesk, Virtuozzo Container, etc.) as well as for a subscriptions in general, without respect to a subscription type.

Setting Conditions for Events Execution

You can also limit an action execution by certain conditions, which can be configured by clicking the Edit Conditions button on an action view screen accessed via Configuration Director - Event Manager - Actions - Action name. In this case, the action set for a subscription in general will be performed in all cases satisfying the condition set (if any) and actions attached to a specific types of subscription will be performed only if such is defined. For example, you can set an e-mail notification for a subscription-related event in general, a script execution or an action for each particular type of subscription or an action execution on a subscription conditioned by a certain due period.

Note 1: Mind that the conditions set for an action will jointly limit this action execution. To apply several conditions one by one to an action, you need to create more similar actions and limit each of them by the appropriate condition.

Note 2: When setting conditions for events that involve traffic and disk space usage limitations, for example, "64 The disk space is nearly used up" or "65 The traffic is nearly used up", the values of traffic or disk space used is ALWAYS SET IN KB.

Notifications and scripts can be configured using Configuration Director - Event Manager - Events. Here you can also look at the list of events being tracked. Note that you can repeat any action connected with a particular event. To this effect open the event details (click on an event name) and repeat one or all of the actions.

You can also allow customers to disable or enable e-mail notifications for particular events. To this effect, go to the Configuration Director - Event Manager - Events, select an event and edit event settings.

To view the events history, go to the Configuration Director - Event Manager - Event Log.

Note: The number of Events to be stored in the Event Log may be set in Configuration Director - Miscellaneous Settings - Data Retention.

In This Section Configuring Instant Message Sending Methods Attaching Action to Event Repeating Actions Performed in Connection With an Event Allowing a Customer to Disable or Enable E-Mail Notifications on Particular Event Financial Notifications Setup

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