### Managing Accounts and Documents Held Up by Anti-Fraud Filters

The Anti-Fraud Manager allows sorting out suspicious orders and accounts and collecting them in a separate Checklist, where these documents and accounts can be checked and approved manually. This makes anti-fraud checks more reliable and provides additional security.

When an order is held up by an anti-fraud filter, it is silently moved to the Anti-Fraud Manager > Checklist with Need Approval status.

A customer who have placed this order is not informed about anti-fraud check result. However, in this case, there is no payment step in store. A customer is informed that an order processing is in progress and offered to log in to the Control Panel and pay an order there. Meantime, provider or reseller can check an order and approve it allowing further processing, i.e., payment. If an order is not approved, it cannot be paid from the Control Panel as well. The system message says that an order is in process and offers to contact vendor in case of problems.

To send documents or accounts in the Anti-Fraud Manager > Checklist or let an order or an account pass this check, the additional actions are provided. You can use these actions in anti-fraud filters' rules.

- Need Approval. In case a rule condition is fulfilled, an order is placed into the Anti-Fraud Manager Checklist and waits for manual approval. No points are scored.
- Approve. In case a rule condition is fulfilled, an order passes a rule with Approved result. No points are scored.

For example:

- To send a suspicious account into the Anti-Fraud Manager > Checklist, go to the Anti-Fraud Manager > Anti-Fraud Filters, select the Account Registration filter. Add a new rule with a negative condition, for example, select the Country Black List plug-in and select the Customer country is included in the Country Black List condition. Click Next. On the next screen, select the Need Approval action. All accounts with this country specified as a customer country of residence will be placed into the Anti-Fraud Manager Checklist. Do not forget to activate both the filter and the rule.
- To send suspicious documents into the Anti-Fraud Manager > Checklist, add rules with the Need Approval action into the order-related filters.

The Anti-Fraud Manager Checklist consists of two lists, one for accounts, under the Accounts tab and another is for documents, under the Documents tab.

The list of accounts checklist displays the following:

- ID. An account numerical identifier assigned automatically in Parallels Business Automation - Standard.
- Account Name. An account name.
- Result. The result of anti-fraud check:
  - Need Approval
  - Error
  - Rejected
  - Postponed
  - Approved
- Balance. An account current balance, i.e., the difference between the paid amount and the amount a customer owes you.

The list of documents check list displays the following:

- ID. A document numerical identifier assigned automatically in Parallels Business Automation - Standard.
- Type. A document type (order, invoice, payment request, etc.)
- Account Name. The name of an account that have issued a document.
- Filter. The anti-fraud filter that have held up a document.
- Result. The result of anti-fraud check:
  - Need Approval
  - Error
  - Rejected
  - Postponed
  - Approved
- Balance. A document balance, for invoices - an unpaid part of a document amount.
- Total. A document total amount.
- Document Date. A document issuing date.

To approve an account or allow the further document processing, check the box next to an account or a document ID and click the Approve button.

Please send us your feedback on this help page