Trouble Ticket

This screen represent the trouble ticket details and allows you to process your ticket if you need to.

To process the ticket select a new status of a ticket, type your comment in the "Comment" textbox and click the "Process" button.

Field purpose is outlined in the table below:

Field Name | Description
Subject | The short description of a ticket presented by you.
Category | The category this ticket currently belongs to. Note that our support can change the ticket category.
Status | The current status of a ticket ('Opened' - the problem is not solved yet, 'Closed' - the problem was solved, 'Reopened' - the problem was not solved properly).
Opened | The date the ticket was posted.
Problem description | The detailed description of the problem presented by you.
Opened (or Closed, or Reopened) | The action performed under a ticket, and the date (one field per each change in the ticket status).
By | Who changed the ticket status: the name of a person and name of the account a person is associated with.

Process ticket

- Just comment - set the radio button to this to add a comment to a ticket without changing its status;
- Close Ticket - if you think the problem is solved, set the radio button to this;
- Delete Ticket - this option is available for open tickets only; set the radio button to this to permanently remove the ticket entry;
- Reopen ticket - this option is available for closed bugs only; set the radio button to this if you see that the technical support closed this ticket, but you really do not think that the problem is solved.

Subject | The short description.
Comment | To process ticket you should type your comment in this field.