### Managing 'Waiting for Processing' Orders

Here you can find the charged Orders that wait for Subscription creation. The list includes the following information about each Order:

- ID. The document numeric identifier assigned automatically during creation;
- Type. Document type. In general, not only Orders can be processed recurrently. This can be also Invoices generated in accordance with paid renewal Orders from Resellers customers;
- Account Name. The name of an Account a document was issued for;
- Balance. The unpaid part of an Order;
- Total. The Order total sum;
- Document Date. The date an Order was placed;
- Card Number. The hidden number of Credit card intended to be used for payment;
- Tries. The number of trials to perform transaction;
- Transaction type. The type of Order. Recurring - renewal Orders for existing Subscriptions, New Order - an Order for new services (new subscription).

In order to process the documents manually, you should mark the checkbox opposite document ID (to mark all documents, mark the checkbox at the top of the list, in the column heading). After this, click the Process Selected Orders button. Processed Orders will be moved to 'Processed' list.

To view more details (or refund, or cancel an Order), click on Order ID. Order properties include the following data:

- General info about a document: ID, type (Order or Invoice), Account name (click to drill to Account profile), Created by (the name of a User, i.e. Account owner) who placed an Order, transaction type (Recurring - renewal Order, New Order - new services were ordered), Tries count (the number of failed transactions trials), Last transaction log ID (click to view the transaction log for last failed trial). Note that if the name of Account owner differs from the cardholder name, it will be highlighted by red.
- Fraud Screening. Possible output from Parallels Business Automation - Standard Fraud Protection.
- Transaction Details. Transaction numeric identifier (ID) assigned in Parallels Business Automation - Standard, Status (Online Processing Center response on transaction result), PlugIn name, etc;
- Account Details. The full Account profile. You can drill to Account details by clicking on its name.
- Document details. Due date, balance, and status (Open, Complete, etc.), and itemization of ordered services.

The buttons below an Order details allow doing the following:

- Cancel. Get back to the list of documents.
- Disable Processing. Temporarily put the document aside, move an Order to the list of disabled documents. Disabled Order can be enabled at any time. In this case, it will return to the same list as it was previously disabled from.
- Refund. If the currently enabled Plug-in supports refunds, you can refund an Order (return money back to a credit card);
- Refund and Cancel Document. Return money back to a credit card and cancel an Order. This is an irreversible operation. Actually, Orders have a certain validity period, but this button allows canceling an Order at any moment. You can view cancelled Orders in Receivable -> Documents -> Orders;
- Process Order. Allow Subscription creation. This moves an Order to the list of pending documents.

Please send us your feedback on this help page