## Synchronizing Customer System With Subscription

In some cases, a customer's system parameters (Plesk domain, Plesk client, or Virtuozzo VE) can differ from the corresponding subscription parameters. This can happen accidentally.

Such a situation is not really critical for HSPcomplete, but as a result, the subscription parameters stored in the HSPcomplete database become different from the actual configuration of the customer's system created in accordance with this subscription.

Customers pay for services they use in accordance with the information stored in their subscriptions. If the actual service provided does not match the subscription, the customer is either billed for the services he/she does not use or uses some additional services for free.

A Plesk or VE subscription mismatch can be fixed by one click. To this effect, go to the Account Director - Subscription Manager - Subscriptions, select the subscription with which the customer's system is to be synchronized, then choose the General Settings tab from the set of subscription properties, and click the Synchronize (VE, Plesk Client, Plesk Domain - depending on the subscription type) button. The customer's system parameters will be automatically brought into correspondence with the subscription parameters.

Note: For Virtuozzo for Linux 2.6.2 VEs the automated VE restart is possible in some cases of subscription mismatch.

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