## Understanding the Accounts Migration Procedure

The current HSPcomplete implementation supports the following accounts-migration type:

- Customer accounts can be migrated from the following servers:
  - WEBppliance 2.x;
  - WEBppliance 3.x;
- The Migration Manager supports migration of only one type of hosting accounts - web hosting accounts ("web accounts"). We introduce the notion of "Migration Class" to define the type of hosting accounts being migrated. Web hosting accounts migration belongs to the "WH" class (Web Hosting).

However, this does not restrict the ability to migrate customer accounts from the other server types. If you need to migrate customer accounts from the other server types, please contact the SWsoft sales representative.

The accounts billing profile (customer's contact information, credit cards, subscriptions, current customer's balance and subscription fees) can be uploaded to the HSPcomplete in the form of the XML file.

Note: The default credit terms are being assigned to the imported billing account. If needed. Please, check the default credit terms in advance.

However, if you do not have XML files to import the customer billing data, you can manually create a new HSPcomplete account using the HSPcomplete migration wizard.

The account web data (websites, MySQL databases, mailboxes, mailing lists, FrontPage users, FTP accounts) is migrated into the HSPcomplete Virtual Environment directly from the remote server.

The Virtual Environment for the migrated account is created in accordance with one of the HSPcomplete Hosting Plans (custom VEs cannot be used). To facilitate the migration procedure you can create Hosting Plans' mappings that correspond to Hosting Plans at the remote server. Note that if you want to use Hosting Plan mappings, you should correctly indicate the name of the Hosting Plan used at the remote server in the XML file. Otherwise, it will be only possible to select one of the HSPcomplete Hosting Plans, without the mapping prompt.

If you had imported the customer billing profile using the XML file, then the subscription fees defined for the HSPcomplete Hosting Plan will be always replaced with the subscription fees indicated in the XML file.

In This Section DNS Changes Necessary for the Web Account Migration

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