## Understanding Subscription Types and Statuses

A subscription type corresponds to the type of hosting plan it was based upon. In Parallels Business Automation - Standard, you can view the general list of subscriptions and separate lists - for server subscriptions (dedicated, Virtuozzo Container types and Plesk Shared or Client) and for domain subscriptions (just domain registration); to this effect, click the corresponding tabs above the subscriptions list.

To view a subscription state or manage a subscription:

1. Open the Account Director submenu and select the Subscription Manager.
2. Click Subscriptions on the Subscription Manager submenu. The list of all subscriptions appears on the screen. To drill to a subscription details or manage a subscription, click on a subscription ID.

The list of subscriptions displays the following:

- ID. A subscription numerical identifier assigned automatically or - this setting is available for Provider only - in accordance with the subscription starting ID set manually.
- Subscription name. The Container or dedicated server hostname or domain name for Plesk subscription, or just domain name for domain-registration subscriptions.

  Note: Miscellaneous subscriptions provide custom and non-hosting services like additional support etc, so there cannot be any hostnames in this case. Thus, in order not to leave blank cells for miscellaneous subscription types in the Subscription name column the name of hosting plan a subscription is based upon is shown. The link in this column leads not to a hosting plan settings, but to the subscription properties, similarly to the other subscription types.

- Hosting Plan Type. The type of hosting provided by a hosting plan a subscription is based upon (Dedicated, Virtuozzo Container, Plesk Client, etc.). You can filter the list of subscriptions down to the particular hosting type.
- Hosting Plan. The name of a hosting plan a subscription is based upon.
- Account Name. The name of an account owning a subscription.
- Status. Subscription current status. A subscription statuses are changed automatically and depend on the services provisioning:
  - Pending - An Order was paid, appropriate Invoice was generated. Services were not provided in full scale, for certain reasons. You should process an order manually (click the Process Order button on the order details screen) to retry services provisioning.
  - Active - An Order was paid, an Invoice was generated. Ordered services were provided;
  - On Hold - all operations in respect to a subscription are temporarily suspended. A Subscription can be brought into 'On Hold' status automatically, for example in the case if renewal Order was not paid and in rare cases, if a customer Account was brought into 'On Hold' state;
  - Graced - A subscription had expired, and a renewal Order was not paid yet. However before a a subscription will be deleted, a customer may be granted with some additional time called grace period (e.g., several days) to pay an order and renew a subscription. The grace period duration can be defined in Credit Terms. A customer or a provider can upgrade a graced subscription to another hosting plan in the same way as for an active subscriptions.
  - Expired - A subscription had expired. However in this case, the grace period can be restarted by Provider.
  - Deleted - all operations in respect to a Subscription are impossible. To delete a subscription, click the Terminate button at Subscription General Settings.
  - Terminating - this status occurs in case the delayed subscription termination (termination period) is configured. Termination period is set in Credit Terms and defines how long the expired subscription or a subscription that have been manually terminated by provider or reseller stays in database.
- Start Date. The starting day of a subscription period.
- End Date. The last date of subscription period.
- Trial. Whether the services included in a subscription are provided for free during the trial period, or not: green tick in this column means that a subscription is trial, red cross - non-trial. The trial period can be set per hosting plan (for all hosting types excluding dedicated hosting and Plesk server in Container). Provider can create the special trial-only hosting plans.

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