Managing Queues

Use this page to add, edit and remove queues, enable and disable them.

To add a new queue, select the Add New Queue icon.

After the new queue is created it gets added to the Queues list on this page and becomes available for selection during creation of a new trouble ticket.

You can sort the list of queues by status and title in ascending and descending order, selecting a corresponding column heading.

To search in the list, enter a pattern string into the search field and click Search. All matching items will be displayed in form of a reduced list. To revert back to displaying the whole list, click Show All.

To remove a queue, select the corresponding checkbox, and click Remove Selected.

To enable/disable a queue or change its title, click on a title of the queue you wish to edit.