Operating a Ticket

This page displays all comments made to the ticket, and allows you to change the ticket properties and add new comments.

To change the ticket subject, edit it in the Ticket Subject field as desired. To assign a new category, priority or queue to the ticket, select the desired values in the corresponding drop-down boxes.

To add an event to the ticket, i.e. close, reopen and/or comment it, select a corresponding action in the Ticket Event drop-down box, type a new comment into the New Comment input field if required, select the Visible to users checkbox to inform other users of this event.

Click OK to submit any and all changes.