Mail Gate Settings
You need to configure the mail gate if you wish to allow customers to submit the trouble tickets by e-mail.
Fill out the following fields:
- Notification Sender's Name - the name that
will be used for e-mail notification messages,
- Notification Sender's Return Address -
the notification sender's return e-mail address,
- POP3 Server - POP3 server, the mail should
be fetched from,
- POP3 Login - login name for accessing the
POP3 server,
- New POP3 password and Confirm POP3 Password
- POP3 password that will be used for getting mail,
- Query mail once in - [ ] min - define the
time interval between mail queries,
- Ticket subject must start with [ ] - specify
the combination of symbols the subject line of mail messages
must start with. This is required for spam protection.
Once the required fields are filled out, click Enable.
The mail gate gets activated.
Click OK to return to the main page.