Tickets List
This page lists all Reopened trouble tickets and their
properties:
- Id: identification number assigned by the system upon submission,
- Ticket Subject: a summary entered by the ticket reporter,
- Ticket Status: reopened,
- Reporter Type: a type of Control Panel user that
submitted the ticket - client, domain administrator, mailname
user or e-mail for tickets submitted by e-mail,
- Reporter Name: a name of person who submitted the ticket, or an e-mail address for tickets submitted by e-mail,
- Modified: the date the ticket was modified - a comment appended, or status changed,
- Queue: the queue number assigned,
- Priority: the priority defined,
- Category: the category the trouble ticket is related to.
To change the status of a ticket or add a comment, click on a ticket id or subject.
You can sort the tickets by their properties, clicking on the corresponding column headings.
To search in the list, enter a search pattern in the search
field: use numbers to search in the ticket IDs, or specify a
pattern of alphabetic symbols to search in the ticket subjects,
reporters' names or e-mail addresses. Click Search. All matching items
will be displayed in form of a reduced list. Click Show All
to revert to the whole list of tickets.
To simplify navigating through an extensive list of tickets,
use the Prev and Next buttons and the drop-down
box at the bottom of the list.