This page provides you with interface to the integrated help desk solution and allows managing its settings.
Select the corresponding icons to access the following functions:
General Settings: activate/deactivate the Help Desk, allow/disallow customers to submit trouble tickets, assign the default priority, queue, and category that will be selected by default for new tickets.
Queues: add, edit and remove queues, enable and disable them.
Priorities: add, edit and remove priorities, enable and disable them.
Categories: add, edit and remove categories, enable and disable them.
Mail Gate Settings: configure a mail gate to allow ticket submission by e-mail, enable and disable the mail gate service.
The five icons in the Local Tickets group provide the selective ticket presentation in accordance with their respective labels.
The Servers icon in the Global Help Desk group allows viewing Help Desk statistics for the remote servers, provided that there are slave server accounts registered with control panel.