Managing Categories

Use this page to add, edit and remove categories, enable and disable them.

To add a new category, select the Add New Category icon.

After the new category is created it gets added to the Categories list on this page and becomes available for selection during creation of a new trouble ticket.

You can sort the list of categories by status and title in ascending and descending order, selecting a corresponding column heading.

To search in the list, enter a pattern string into the search field and click Search. All matching items will be displayed in form of a reduced list. To revert back to displaying the whole list, click Show All.

To remove a category, select the corresponding checkbox, and click Remove Selected.

To enable/disable a category or change its title, click on a title of the category you wish to edit.