This page allows you to enter or change the ticket properties and add new comments.
To change the ticket subject, edit it in the Ticket Subject field as desired. To assign a new category, select the desired value in the Category drop-down box.
When submitting a new ticket, enter the problem description into the Ticket Body field.
To add an event to the ticket, i.e. close, reopen and/or comment it, select a corresponding action in the Ticket Event drop-down box, type a new comment into the New Comment input field if required.
Click OK to submit any and all changes.